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  How to Place a Special Order & Other Helpful Information
 
How to order: Simply complete the online Inquiry Form Email us or call 707-448-5478, providing us with the following information:
 
· Item numbers you are interested in purchasing
· Your zip code
· Email address or a phone number with the best time to contact you regarding the item cost and shipping charges
 
We will then contact you with the item cost and shipping charges. Each piece is fully insured and this cost is included in our shipping quote. If you are ready to purchase at that time you may provide us with your mailing and shipping address and payment method or use our online Order Form.  Payment in full is required including shipping and delivery charges before an order will be shipped. If you require Express shipping let us know in advance so we can give you an accurate quote (see "Shipping & Delivery").x
 
Payment Policy
   
We accept · Visa
  · Master Card
  · American Express
  · Discover Card
  · Debit Cards
  · Personal checks (but will wait until they clear our bank before shipment is made)
   
We will process your payment the day the items are shipped to you.
 
Sales Tax:  Sales tax is due on purchases delivered in California, unless customer has a valid resale license. y
 
Return Policy:  If for any reason you are not fully satisfied with your purchase, you may return it within 14 days of receipt for a full refund, exchange or store credit. All returns are at the expense of the purchaser including packing, shipping and insurance charges and must be in its original condition. Please call us (707-448-5478) for a Return Authorization Number before you ship an item back to us.  If you receive a piece that has been damaged as a result of shipping and delivery, please report it in writing via email within 24 hours of receipt. z
 
Guarantee:  Asian By Design guarantees 100% satisfaction. Great care has been taken in the selection of our inventory. Some of our pieces have had minimal restoration while others are exactly as they were found in the China countryside. It is very important not to over restore Chinese Antique furniture and remove all the marks of its history and use.

Most pieces were made with floating panels on the table tops and doors to allow for expansion and contraction of the wood due to humidity changes. These small gaps help to limit expansion in other areas of the furniture. One must allow for these characteristics and realize that they don’t affect the structure of the piece, but should be respected as part of the charm and appeal of Chinese Antique furniture.

This guarantee does not cover damage resulting from misuse.

Please refer to the "Care and Maintenance" of your furniture.

Of course, please don't hesitate to contact us if you have any questions or concerns. We hope you enjoy our furnishings and accessories!

 
 
 
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